Oh wow, that's amazing! I know Canadians are supposed to be "nice" but this is on a whole new level.
The shoplifting in Boston is out of control. I've had my life threatened on several occasions confronting unruly and dangerous customers.
We had an elderly man come in and ask for a free cigarette. We don't have single cigarettes available, but the boss gave him -- for free! -- a cigar. The man stormed out and smashed the picture window. $2000 of damage! "What did you do that for," we asked. He yelled back, "I don't like cigars!"
We've been advised, by police officers, that it's time to get concealed carry permits and go armed. I think it's time for a new job! (Although my boss says the 60s and 70s were much worse.)