Sometimes progress doesn't work out, I bet there's so many cases of this, as you describe, and I wonder if they ever look back and say to themselves, we fucked that up royally and should not have sought to change what was working well. A lot of the time it's to drive revenue, cut costs and so on...sometimes ego as well as some just want to be seen as outdoing the next place down the road. Sometimes good old fashioned service and quality win the day right?

The favourite list hasn't worked for a long time which is rather pathetic to be honest as I use it all the time...used tonuse it. I always thought highly of Peakd, now it seems shit most if the time.