Siempre he sido partidaria de que lo más importante no es lo que se dice, sino cómo se dice. Que maravilloso sería que cada vez que fuéramos a algún lugar, recibiéramos un trato adecuado y amable. Pero, por desgracia, no siempre es así. En este mundo nuestro abundan los que creen que la cortesía es algo obsoleto, fuera de moda o simples gestos de debilidad. Nada más lejos de la realidad. Estas son cualidades mágicas que hacen que se abran puertas, se que construyan puentes y se sanen heridas. Un buen trato es reflejo de respeto hacia la dignidad del otro. Se puede ver en el tono de voz, en la escucha atenta sin interrumpir, en la empatía al ponernos en el lugar del otro antes de juzgar. No se trata de una sonrisa forzada o hipócrita, sino de una elección sincera.
Hello, hivers. It gives me great pleasure to greet you and return to this community where spirituality prevails.
I have always believed that the most important thing is not what is said, but how it is said. How wonderful it would be if every time we went somewhere, we received proper and kind treatment. But unfortunately, that is not always the case. In our world, there are many who believe that courtesy is obsolete, out of fashion, or simply a sign of weakness. Nothing could be further from the truth. These are magical qualities that open doors, build bridges, and heal wounds. Good treatment reflects respect for the dignity of others. It can be seen in the tone of voice, in attentive listening without interrupting, in the empathy of putting ourselves in another's shoes before judging. It is not about a forced or hypocritical smile, but a sincere choice.
That is why today I want to talk to you about Damaris, the receptionist at the Collective Law Office in La Lisa, the municipality where I live in the Cuban capital. She lives in Old Havana and travels more than 25 km every day to get to work. Despite the distance and transportation issues, she does it gladly and with pleasure because that is where she feels good. Her sense of responsibility and belonging is evident, beyond what she wears. She says that if she wanted to, she could find a job closer to her home, even working from home, but she prefers to stay where she feels useful and happy. Furthermore, I have seen that her relationship with the rest of her colleagues is excellent.
For legal reasons, I have had to visit this law office many times to legalize my own and others' documents, and I have never seen Damaris treat a client poorly. She always has a smile and provides excellent service to every person who goes there to solve a problem, without the slightest distinction. She is a natural facilitator, a five-star receptionist. She has a special charisma that makes the difference; her sweet gaze and face inspire trust and calm. She tries by all means to speed up the procedures so that people can leave as soon as possible and satisfied. And I am sure that Damaris has her own problems and needs, like any Cuban, yet that does not negatively affect her character, at least not at work.
Everyone leaves there content, even if their matter isn't resolved that same day. And that's because good treatment is part of the relief for any problem. The same happens when we go to the doctor and the physician treats us with care and patience; right there, 50% of our ailments improve. Good treatment is medicine for the body and soul. People who work with the public must be careful, kind, and attentive. This, besides being fair, necessary, and correct, guarantees that a client will return.
The impact of our positive actions is not small, even if it seems so. Being kind not only benefits the receiver but also the one who practices kindness. I read somewhere that studies have shown acts of kindness release hormones like oxytocin and serotonin, which improve mood and reduce stress for the kind person. Receiving kind treatment is a social duty of our existence; it makes us feel appreciated, that we are not ghosts. A gray day can become radiant with a kind gesture, and this can completely change our perspective on a certain issue that bothers or worries us.
Kindness is a perfect equation; it has no negative consequences and is applicable in any area of life: in interpersonal relationships, family, partnership, friendship, work. Being kind provides security and makes people feel part of something, more willing to support each other in difficult and crisis times like the ones we are living through.
I know that at some point I will have to visit the Law Office again—I never stop processing paperwork—so I have appointed myself to the "honorable position" of Official Processor for my relatives who live outside Havana and outside the country. And not just for my family, but also for friends who live in other provinces and abroad. I know that one of these days I will see Damaris's friendly smile again, who was very surprised and flattered when I told her I was going to write about her and she smiled for the camera.
Kindness and good treatment are signs of emotional intelligence and character; they are the antidote to indifference and selfishness. They are decisions we make daily and have the power to create a better world. Being kind doesn't cost money, but its value is immense. It is acknowledging that before us is another person, who could be as vulnerable as ourselves, who deserves the same respect and kindness we long for. In short, "do unto others as you would have them do unto you." It's that simple.
Gracias por visitar mi blog
Texto e imágenes de mi propiedad
Thanks to visite my blog
Text and imagen are my own
